This Policy sets out the terms and conditions applicable to the return of goods purchased from Lanka Walltiles/Lanka Tiles (collectively, ‘Lanka Tiles’).
1.Ownership and Responsibility
Once goods are invoiced and collected or delivered, ownership in such goods transfers to the customer. Lanka Tiles PLC shall not be liable for any loss, damage, or deterioration of goods occurring after invoicing or delivery.
2.Eligibility for Returns
Returns are accepted within thirty (30) days of the original purchase date.
Only goods purchased directly from Lanka Tiles showrooms or authorized outlets are eligible.
Returned goods must be accompanied by the original invoice issued at the time of purchase.
3.Condition of Returned Goods
Goods must be unused, uninstalled, and in saleable condition.
Goods must be returned in their original packaging, with complete boxes and no loose or broken pieces.
Goods showing signs of use, damage, or alteration will not be accepted for return.
4.Handling Fee
A nominal handling fee may be charged to cover inspection and restocking costs. The applicable fee will be communicated at the time of return.
5.Non‑Returnable Items
The following items are not eligible for return:
6.Refunds and Credits
Approved returns will be processed as either:
Refunds may take up to 14 working days to process.
7.Dispute Resolution
Any disputes or exceptions will be handled in accordance with company policies and the final decision of Lanka Tiles management on any such dispute shall be final binding.
8.Contact for Returns
For assistance with returns or clarifications, please contact the nearest showroom.
